Support

This is the support page for Lightmeter, the iOS film camera and light meter. Write and a person replies — usually the same day.

• email goelaakash79@gmail.com
• instagram @lightmeterapp
• x @lightmeterx

iPhone model, iOS version, and what you were doing when it went wrong. A screenshot from Settings → Lightmeter (the permission switches) helps if camera, photos, or location is the issue.

Camera is required to meter and to shoot. Photos is required to save frames and to open them in the gallery. Location is optional — deny it and the app still works, just without geotags on new shots.

Change any of these in the iPhone Settings app, then Lightmeter.

Email is the way — tell us what you were doing and which iPhone and iOS version you are on. If you are on the TestFlight beta, send it from TestFlight instead: take a screenshot in the app and share it to TestFlight, or open the Lightmeter entry there and tap send beta feedback. That reaches us with the device and iOS version attached, which saves a round trip.

TestFlight builds expire. If a beta build refuses to open, check TestFlight for a newer one, or install the App Store release.

Raw capture, borders, the Plus film stocks and the alternate app icon are part of Lightmeter Plus. If you have paid and the features are locked — on a new phone, after a reinstall, or on a fresh build — open settings and tap restore purchases. Apple restores it against the Apple Account that bought it, so use the same one.

Subscriptions are managed in your Apple Account settings, not in the app, and refunds go through Apple. Write to us if a purchase does not come back and we will help chase it.

There is nothing to reset. No login, no cloud, nothing to sign up for. If a shot is already in Photos, it stays there even if you delete Lightmeter.